FAQs

Frequently Asked Questions

Find answers to some of our most common questions about ordering, shipping, payments, returns, and refunds at Aroos Jewellers.

Where do you ship?

We currently deliver orders to addresses throughout Australia.

How much does shipping cost?

We offer free standard shipping across Australia, with no minimum order value required.

How long does delivery take?

Orders are generally processed within 1–2 business days. Once dispatched, standard delivery generally takes approximately 3–4 business days, depending on your location and the delivery network.

This means the estimated overall timeframe is approximately 4–6 business days. Regional and remote locations may require additional time.

What time do I need to order by?

Orders placed before 6:00 PM Adelaide local time (ACST or ACDT, as applicable) will generally begin processing on the same business day.

Orders placed after the daily cut-off will generally begin processing on the next business day.

How can I track my order?

Once your order has been dispatched, we will send a shipping confirmation email with tracking information when tracking is available.

Please allow up to 24–48 hours for tracking information to appear or update in the carrier's system.

Can I change my delivery address?

Please contact us as soon as possible if you need to update your delivery address.

We will try to make the requested change before your order is dispatched, but we cannot guarantee that an address change will be possible once your order has entered processing or shipping.

Can I modify my order?

We understand that mistakes can happen. Please contact us as soon as possible after placing your order if you need to make a change.

We will make reasonable efforts to help, but changes may not be possible once your order has entered processing, packing, or dispatch.

Phone: +61 8 8269 2546

Can I cancel my order?

Please contact us as soon as possible if you wish to cancel an order.

We will make reasonable efforts to process cancellation requests before the order is fulfilled or dispatched. Once an order has been dispatched, cancellation may no longer be possible and our Refund & Returns Policy may apply.

Your rights under the Australian Consumer Law are not affected.

What is your return policy?

We offer a 30-day change-of-mind return period for eligible items from the date you receive your order.

Returned items should be unused, unworn, in their original condition, and returned with original packaging and included accessories where reasonably possible.

Our voluntary 30-day return policy does not affect your rights under the Australian Consumer Law.

How do I start a return?

Please email contact@aroosjewellers.com before sending your item back.

Please include your order number, your name, the item you wish to return, and the reason for the return. We will provide the appropriate return instructions.

Are there any return fees?

For approved change-of-mind returns, the customer is generally responsible for the return shipping cost.

We do not charge a restocking fee.

If an item is faulty, damaged, incorrect, or otherwise covered by an applicable consumer guarantee, we will handle the matter in accordance with the Australian Consumer Law.

When will I receive my refund?

Once we receive and assess an eligible return, approved refunds are generally processed to the original payment method within 10 business days.

Your bank or payment provider may take additional time to display the refunded amount in your account.

What if my item arrives damaged, faulty, or incorrect?

Please contact us as soon as reasonably possible if your order arrives damaged, faulty, defective, incorrect, or significantly different from the product description.

Please provide your order number and photographs where appropriate. We will assess the issue and provide an appropriate remedy in accordance with your rights under the Australian Consumer Law.

What payment methods do you accept?

We accept the payment methods displayed at checkout. Depending on availability, these may include major credit and debit cards and other secure payment options provided through our payment partners.

Is my payment information secure?

Payments are processed through secure third-party payment providers and payment systems designed to protect transaction information.

For security reasons, please never send your full card number, CVV, password, or other sensitive payment information to us by email.

What currency will I be charged in?

Our store prices are displayed in Australian dollars (AUD) unless otherwise stated.

Any applicable taxes will be shown during the checkout process as required by law.

What happens if my parcel is delayed?

Delivery times are estimates and can occasionally be affected by circumstances outside our reasonable control, including severe weather, public holidays, transport disruptions, delivery-network delays, and unusually high parcel volumes.

If your order appears to be significantly delayed, please contact us with your order number and we will help investigate the shipment.

What happens if my parcel is lost?

If your order appears to have been lost in transit, please contact us so that we can review the tracking information and, where appropriate, contact the delivery provider.

Where a loss is confirmed, we will work with you to provide the appropriate remedy in accordance with our policies and applicable Australian law.

Do you offer international shipping?

At this time, we only ship within Australia. International shipping is not currently available.

How can I contact Aroos Jewellers?

If you have any questions about your order, shipping, returns, products, or payments, please contact us:

Aroos Jewellers
Phone: +61 8 8269 2546
Email: contact@aroosjewellers.com
Address: 78 Prospect Rd, Kilburn SA 5084, Australia

Business Hours:
Tuesday–Sunday: 10:30 AM – 6:00 PM
Monday: Closed