Payment Policy

At Aroos Jewellers, we aim to make checkout simple, secure, and convenient. This Payment Policy explains the payment methods available through our online store, how payments are processed, and important information about pricing and payment security.

1. Accepted Payment Methods

We accept the secure payment methods made available at checkout. Depending on your location, device, and our current payment provider configuration, these may include:

Visa
Mastercard
American Express
UnionPay
Apple Pay
Google Pay
Shop Pay
Other payment options displayed at checkout

Payment methods available to you may vary from time to time based on your location, payment provider, order details, or other eligibility requirements.

2. Payment Processing

Payment is generally authorised and processed when you place your order through our website.

Your order will normally enter processing once successful payment confirmation has been received. We generally prepare orders for dispatch within 1–2 business days, subject to product availability and our Shipping Policy.

If a payment cannot be authorised or completed, your order may not be successfully placed. You may be asked to use another payment method or contact your payment provider.

3. Payment Security

Protecting your payment information is important to us. Online payments are handled through secure payment processing systems and providers designed to protect transaction information.

When using Shopify Payments, Shopify states that payment processing includes security measures such as encryption, fraud detection, and 3D Secure where applicable.

Aroos Jewellers does not request that customers send full payment card details, security codes, passwords, or other sensitive payment credentials by email, telephone, or social media.

4. Card Information

Payment card information is processed by the relevant payment provider through its secure payment infrastructure. We do not intentionally request or retain complete card numbers through ordinary customer communications.

For your security, please do not send your complete card number, CVV, PIN, password, or online banking credentials to us.

5. Currency

Our standard store currency is Australian dollars (AUD).

Unless otherwise stated, product prices displayed on our website are shown in Australian dollars. The final amount payable will be displayed during checkout before you complete your purchase.

6. Taxes

Where applicable, taxes such as GST are included or displayed in accordance with Australian tax requirements.

The amount shown at checkout will provide the applicable pricing information for your order before payment is completed.

7. Payment Authorisation and Verification

For security and fraud-prevention purposes, your payment provider may perform verification or authentication checks before approving a transaction.

In some cases, we may need to verify information associated with an order before dispatch. Orders may be delayed or cancelled where payment cannot be verified, payment is declined, or we reasonably suspect fraudulent or unauthorised activity.

If an order is cancelled after payment has been successfully captured, we will arrange the appropriate refund to the original payment method, subject to any applicable rights and circumstances.

8. Incorrect Billing Information

Please ensure that your billing and payment information is accurate when placing your order.

If the information provided does not match the requirements of your payment provider or cannot be verified, the transaction may be declined or your order may be delayed while the issue is resolved.

9. Payment Declines

If your payment is declined, please check that:

Your card or payment method is valid.
Your billing information has been entered correctly.
Your payment method has sufficient available funds or credit.
Your bank or payment provider has not blocked the transaction.

If the problem continues, you may wish to contact your bank or payment provider or try another payment method available at checkout.

10. Pricing or Checkout Errors

We take reasonable care to ensure that product prices and checkout information are accurate.

If we identify an obvious pricing, product, or checkout error before an order is fulfilled, we may contact you to discuss the issue and available options.

Nothing in this section is intended to limit any rights you may have under the Australian Consumer Law.

11. Card Surcharges

Where a payment surcharge is applicable, the amount and conditions of the surcharge will be disclosed at checkout where required by law.

We comply with applicable Australian rules relating to payment surcharges.

Please note that Australian card-surcharge rules are scheduled to change from 1 October 2026 for certain card networks. We may update our payment and pricing practices to reflect changes in applicable rules and payment-network requirements.

12. Refunds and Payment Reversals

Where a refund is approved, the refund will generally be returned to the original payment method used for the order.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

For more information, please see our Refund & Returns Policy.

13. Payment Provider Terms

Payments may be processed by Shopify Payments or another payment provider available through our Shopify store.

Additional terms, conditions, authentication requirements, or privacy practices may apply to the payment service you select. These services are operated according to the relevant provider's terms and policies.

14. Australian Consumer Law

Nothing in this Payment Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law.

Our payment procedures do not affect your statutory rights relating to refunds, replacements, repairs, cancellations, or other available remedies where those rights apply.

15. Contact Us

If you have a question about payment, checkout, a declined transaction, or a refund, please contact us:

Aroos Jewellers
Phone: +61 8 8269 2546
Email: contact@aroosjewellers.com
Address: 78 Prospect Rd, Kilburn SA 5084, Australia

Business Hours:
Tuesday–Sunday: 10:30 AM – 6:00 PM
Monday: Closed