Shipping policy
At Aroos Jewellers, we want your order to arrive safely and without unnecessary delays. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.
1. Shipping within Australia
We currently ship orders to addresses located within Australia.
At this time, we do not offer international shipping. Shipping availability may be updated in the future as our services expand.
2. Shipping Cost
We are pleased to offer free standard shipping on all Australian orders, with no minimum purchase requirement.
3. Order Processing
Orders are generally processed and prepared for dispatch within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will generally begin processing on the next available business day.
4. Order Cut-Off Time
Orders received before 6:00 PM Australian local time will normally be processed beginning on the same business day.
Orders received after the daily cut-off time will normally be processed on the following business day.
Please note that the cut-off time relates to order processing and does not guarantee same-day dispatch.
5. Delivery Timeframes
After your order has been dispatched, standard delivery within Australia generally takes approximately 3–4 business days.
Actual delivery times may vary depending on your location, the delivery network, weekends, public holidays, weather conditions, and other circumstances outside our reasonable control.
Remote and regional areas may require additional delivery time.
6. Delivery Service
Orders may be delivered using a reputable Australian postal or courier service selected by Aroos Jewellers based on the destination and available delivery service.
Where tracking is available, we will provide tracking details after your order has been dispatched.
7. Tracking Your Order
Once your order leaves our store, you will receive a shipping confirmation email containing your tracking information where tracking is available.
Tracking information may take up to 24–48 hours to appear or update in the carrier's system after dispatch.
If your tracking information has not updated for an extended period, please contact us so we can assist you.
8. Delivery Address
Please check your shipping information carefully before completing your purchase. Aroos Jewellers uses the delivery address entered at checkout to prepare your order.
If you notice an error in your delivery address, please contact us as soon as possible. We will do our best to update the address before the order is dispatched; however, we cannot guarantee that an address change will be possible once processing or dispatch has commenced.
9. Incorrect or Incomplete Address
If an order cannot be delivered because an incorrect, incomplete, or invalid address was provided at checkout, the parcel may be returned to us by the delivery provider.
We will contact you once the returned parcel is received and discuss the available options for re-delivery. Additional delivery charges may apply where a new shipment is required because the original address supplied by the customer was incorrect or incomplete.
10. Missed Deliveries and Collection
If no one is available to receive your parcel, the delivery provider may leave the parcel in a secure location, leave a delivery notification, or redirect the parcel to a collection point, depending on the carrier's procedures and the delivery address.
Please collect redirected parcels within the timeframe specified by the delivery provider. Parcels that are not collected may eventually be returned to us.
11. Delayed Delivery
Although we work to meet the delivery timeframes stated above, shipping delays can occasionally occur due to circumstances outside our reasonable control. These may include:
- Severe weather or natural events
- Public holidays
- Transport or network disruptions
- Delivery provider delays
- Unexpected increases in delivery volumes
- Incorrect or incomplete delivery information
- Other circumstances outside our reasonable control
Where we become aware of a significant delivery issue affecting your order, we will make reasonable efforts to assist and provide relevant updates.
12. Orders That Have Not Arrived
If your order has not arrived within the expected delivery timeframe, please contact us at contact@aroosjewellers.com.
When contacting us, please include your order number and the email address used when placing your order. We will review the tracking information and, where appropriate, liaise with the delivery provider to investigate the shipment.
13. Lost or Missing Parcels
If a parcel appears to have been lost during transit, please contact us as soon as reasonably possible after the expected delivery date.
We may need to contact the relevant delivery provider to investigate the shipment. Investigation timeframes can vary depending on the carrier.
Where an order is confirmed as lost, we will work with you to provide an appropriate remedy in accordance with your rights under the Australian Consumer Law.
14. Damaged Parcels
If your order arrives damaged, please contact us promptly and provide photographs of the packaging and the product where possible.
We will assess the issue and work with you to determine an appropriate solution in accordance with our policies and your rights under the Australian Consumer Law.
15. Order Changes or Cancellation Requests
If you need to change or cancel an order, please contact us within 2 hours of placing your order.
We will make reasonable efforts to accommodate your request; however, orders that have already entered processing, packing, or dispatch may not be able to be changed or cancelled.
This does not affect any rights you may have under the Australian Consumer Law.
16. Delivery Delays Outside Our Control
Aroos Jewellers is not responsible for delays caused by events or circumstances beyond our reasonable control. However, nothing in this Shipping Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded under Australian law.
17. Australian Consumer Law
Our Shipping Policy operates alongside the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts, or modifies any consumer guarantee, statutory right, or remedy that applies to your purchase under Australian law.
Where a product or service fails to meet an applicable consumer guarantee, you may have rights to a remedy such as a repair, replacement, refund, or other remedy depending on the circumstances and whether the failure is major or minor.
Our policies will not reduce or remove your statutory consumer rights.
18. Contact Us
If you have questions about shipping, delivery, or an existing order, please contact us using the details below:
Aroos Jewellers
Phone: +61 8 8269 2546
Email: contact@aroosjewellers.com
Address: 78 Prospect Rd, Kilburn SA 5084, Australia
Business Hours:
Tuesday–Sunday: 10:30 AM – 6:00 PM
Monday: Closed
We appreciate your business and thank you for choosing Aroos Jewellers.